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Top 5 tips to make the front desk of your hotel do wonders

The front desk in your hotel often revolves around managing and assisting your customers and departments. It plays a major role in connecting all the departments in sync. Another important role of this front desk in your hotel is to create a good first impression. You might have tried a number of ways to make your reception feel professional. Using scent marketing and infusing your reception with typical air scents is always a good idea. 

Many businesses invest in making their front desks look modern, expensive and lavish. A hotel reception needs to look thoughtful as well. Your choice of decor and business art says a lot about your professionalism. To leave an everlasting impression on your customers is the key to the successful hotel business. 

Find out some of the essentials your front desk must be equipped with.


1. Provide your clients' coat and umbrella racks


As soon as they enter your hotel, they might want to put away their coats or umbrellas. If there is not rack present, they are most likely to leave their essentials on or around the sofas. This does not only look messy but is also inconvenient because it takes up the seating and walking space. It is always a thoughtful way to give you visitors a basic storage space where they can drop their coats and umbrellas. 


2. Keep your reception away from congestion 


A congested front desk might be a sign of unprofessionalism. If you expect more clients to turn up on particular occasions or on regular basis, make sure you have arrangements for that. Increase your staff as well as widen your seating arrangement to accommodate all your guests. Let them sit back and relax while it is not their turn yet.


3. Arrange for reading materials and lamps


A well-updated reading rack can keep your visitors equipped for a long time. Keep your reading rack stuffed with recent reading material that is most likely to appeal your audience. Do not let them read in a fashionably dim light. Stand out in your thoughtfulness and arrange for reading lamps at suitable places.


4. Give them the access to basic amenities


Your visitors would appreciate the access to charging points and free Wi-Fi to check their emails. While they relax in your reception area, they might thank you for letting them stay connected. Charging points for phones as well as laptops can leave a good impression.


5. Surround your front desk with signature scents


Let your visitors be enthralled by the aroma of your reception. Sensory branding can help you attract more customers. People often find certain air aromas so engaging that they remember the respective place because of its aromatic magic. Some infused scents like Lime Basil and Mandarin or White tea tend to relax your visitors and enforce royalty.

If you want to purchase the best scents, you can contact Eco Scent. We use the power of scent to enhance your customer experience. 
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Location: London, UK

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